How and when to call an ambulance

Press Release

Every year, about 300,000 people call St John through Triple Zero (000) seeking emergency ambulance assistance.

Western Australians are generally pretty good at knowing when they are facing a life-threatening emergency. St John aims to  arm people with a better understanding of the right time to call an ambulance, and make sure everyone knows what other options are available for assistance or advice.

Every call to Triple Zero (000) is carefully assessed to ensure patients get the care they need.

Less urgent calls are supported by the St John Secondary Triage Team which takes a detailed assessment to match callers to the service which best suits their needs. Patients may be directed to alternative care in some of these cases.

How do I know if it’s an emergency?

If it’s an emergency, it’s best to call Triple Zero (000) rather than drive to hospital. Not only is it safer, paramedics can start treating a patient when they arrive. While every Triple Zero (000) caller is given assistance, it is important to remember that this number is for emergencies only. If you are unsure, call Triple Zero (000) and have the situation assessed.

You should call Triple Zero (000) if you or someone else is experiencing the following symptoms:

  • Chest pain or tightness
  • Breathing difficulties
  • Uncontrollable bleeding
  • Severe burns
  • Poisoning
  • Unconsciousness or seizures
  • Numbness or paralysis
  • A life-threatening injury
  • On-going fever in infants
  • Unresponsive

When it’s urgent, but not an emergency

St John Urgent Care
St John Urgent Care offers high quality, medical treatment for walk-in patients with non-life-threatening injuries or illnesses. The centres Staffed by a team of highly-skilled doctors and nurses treating a range of urgent medical needs. Open 7 days a week until late, so we are here when you need us.

For non-emergency health advice, including queries about COVID-19, visit or call 1800 022 222 to speak to a registered nurse.

When you’re unwell
Book an appointment with your family General Practitioner. 

Be prepared for an emergency

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